Help
How can we help?
Browse the most common questions below — or reach our team anytime at hello@houndly.com.
Sizing & fit
How do I pick the right size?+
See our full Size Guide for dimensions, weight ranges and breed examples. When in doubt, size up.
My dog is between sizes — what should I do?+
We recommend sizing up. Most dogs prefer to stretch out, and a slightly larger bed makes washing the cover easier.
Will the bed fit in a crate?+
Our Small and Medium sizes fit most standard crates. Reach out with your crate dimensions and we'll help you choose.
Materials & care
Is the cover machine washable?+
Yes. Unzip the cover, wash on cold gentle cycle, and tumble dry low. We recommend washing it regularly to keep it fresh.
What's inside the bed?+
A soft memory foam core in signature blue, wrapped in a removable, washable light grey cover.
How do I keep it looking new?+
A quick lint roller between washes helps, and machine-washing the cover regularly keeps it fresh.
Shipping
When will my order ship?+
Orders are processed as quickly as possible, typically within a few business days.
How long will delivery take?+
On average 6–18 days after shipment, depending on the size of the bed and your location. Larger sizes (L and XL) typically take longer, and in some cases delivery may take longer than the average window. Tracking is always provided after shipment.
Do you offer free shipping?+
Yes — free standard shipping on orders over $100.
Do you ship internationally?+
Shipping availability depends on your location. Please check at checkout for the most accurate options.
Returns
What is your return policy?+
We accept returns within 14 days of delivery if the item is unused and in its original condition. Please contact our support team before sending anything back.
How do refunds work?+
Once your return is received and inspected, refunds are issued to your original payment method. Processing times depend on your payment provider.
Can I exchange for a different size?+
Yes — contact us at hello@houndly.com to arrange an exchange.